We are a direct Cloud API developer (no solution provider) trying to register our own business phone number.

App: Arka O&M, ID 3898651740277184 (development mode) Business portfolio: GenesisCipher Labs, ID 29075981428736895 Business verification: submitted, In review

Steps: 1. App dashboard > Connect on WhatsApp > Step 2. Production setup > Register your WhatsApp phone number > Add phone number. 2. Enter an Indian (+91) number, verify by SMS.

Result: "You've reached the maximum number of WhatsApp accounts for this business portfolio. Remove WhatsApp accounts you no longer need, then try again." (#2494067, session devx_onboarding_ApbZR4k8EncQ2NOz9hTbSIb)

Business Settings > WhatsApp accounts lists only one account: the auto-created "Test Messaging Account" (1155345843675391) with Meta's test number. In WhatsApp Manager > Phone numbers, "Add phone number" is disabled for that account. We have not deleted any WhatsApp accounts.

Questions: 1. What is the WhatsApp account limit for a portfolio whose business verification is still in review, and does the auto-created test account count against it? 2. Will the limit lift automatically once verification completes? 3. Is there a supported way to add a production number to the existing account instead of creating a new one?

Direct Support case 29746415968284038 has been handed to a human agent. No tokens, secrets or customer data are included here.