tapo.com Reviews 

Had issue with smart doorbell. Agent Bryant on the online chat was quick and efficient help to resolve the matter. Definitely recommend as customer service is key...

Chloe resolved my issue with the sensor by checking all the usual options- reset, reconfigure, checked the positioning of the sensor and created a ticket for the warranty team. All in a very helpful and timely fashion

Jyrd was very helpful and helped to resolve the issue with the monitoring and reviewing of cctv videos on my H500 Hub.

I would recommend him as a very helpful Tapo agent.

It seems I have to reset the camera to connect to the new wifi. To do so I have to take the whole thing off a wall at a height of 10ft. Not the most practicle way to reset a camera.

I'll buy better from another company and 'reset' my Tapo cameras with a hammer. Never again.

My doorbell stopped working and Joey at the Tapo helpline tried to assist me with getting it working but unfortunately nothing worked so he arranged a replacement. Most appreciated. Great customer service

Very helpful, and quick to respond and a solution found very promtly.

Chloe appeared calm and understanding of my issue and helped swiftly with no pressure or being rushed.

Chloe was excellent in resolving my issues. There was a fault with the internal battery and within only half an hour a replacement was being sourced and sent out. Very customer focussed. Thanks Chloe!

Ricardo was very helpful today trying to fix the problem with my broken outdoor camera. He talked me through all the processes to see if we could get it started again. Sadly it looks like it is going to need a repair.

Agent was patient and helpful. Happy with the overall experience.

Very polite and quick to resolve questions and issues

I was having difficulty in setting up the Tapo H200 Smart Hub and contacted TP for support. Rona was must helpful and identified the problem as a setting within my iphone. Without her help I would not have been able to link the Smart Hub with the Tapo video doorbell.

Kristine Mae were very helpful with the online chat got to the route of the problem with door bell and sorting a replacement

Chloe helped me sort out some technical issues, she was really patient and helpful. Thank you Chloe!

Kristine Mae was polite, friendly and clear in the steps which she asked me to take to diagnose a faulty camera. When these were completed she agreed that it appeared to be faulty and arranged for a return to be made. I don't think she could have done more and it is just disappointing that the camera has failed.

Absolutely shocking company to buy from, nothing but trouble with the cameras I bought from them.
If I could pack all three up and return them I would . They lie in customervservice. I would never buy from them again.

Jyrd was excellent and dealt with my issue brilliantly, highly recommended.

Tp-Link Rona Grace was the support agent who called me and she was fantastic in that she resolved my two issues I had,one with my new doorbell camera and the second with a security not connecting to my WiFi.
They are now both working to my satisfaction.
Thank you Rona.

Constantly have to reboot the camera throughout the day to get it to pick up any movement despite full strength wi-fi signal and full battery. Got fed up trying everything I could to get it to work and returned it for refund. Annoying and time wasting

Order TP11815924718. Tapo sent the wrong camera last Wednesday. I contacted tapo and as of today no help what so ever.

Such a disgusting company who doesn't care about their UK customers at all.
They do give you a 40p a minute number. But they say that they can't help.

I filled in form after form and still nothing. I can not call or talk to a person at the UK store because as I've found out. It's just a off shore call centre. As prices are fix around the UK. Buy from Amazon.
Time to talk to my MP about price fixing.