I had an issue 𝑔ℯ𝓉𝓉𝒾𝓃𝑔 𝒾𝓃𝓉ℴ 𝓂𝓎 𝒶𝒸𝒸ℴ𝓊𝓃𝓉 with my new phone number. Youssef was 𝓋ℯ𝓇𝓎 friendly helpful and extremely efficient. He knew exactly what to do and i am greatful forhis e... See more
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I often got my gift card ordered from Afterpay and received it from Prezzee.ca Sometimes it’s took awhile but at the end chat with support(s), issues solved accordingly. Good communication, well don... See more
Company replied
Princess was very helpful and very understanding of my concern. She easily understood what I needed to be resolved. She is knowledgeable and excellent at her job. She is respectul and friendly and she... See more
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After dealing with the help desk via email and no resolution and then an agent dropping me on live chat, Jessa logged on and solved my problem immediately. She was extremely helpful
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Company details
Written by the company
Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand. Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly via email or SMS. Gift Cards easier than ever before! Shop online today for the best present!
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4.5
Excellent
162 reviews
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There is an technical issue with…
There is an technical issue with Prezzee egift cards. So people have purchasing and are not able to use the gift cards. As per conversation with support at Prezzee this has been going on all week. Any other site that has been selling them has been informed. Why is it allowed people can purchase these cards and not be able to use them. Fraud?
6 November 2026
Unprompted review
Reply from Prezzee CA
HI there,
Thank you for taking the time to provide your feedback. While we regret that your experience with us didn’t meet your expectations, your feedback is vital. We’ll use it to enhance our services and do better in the future.
If you’d like to discuss your experience further, or if there's anything we can do to address your concerns. We've also reached out to you via TrustPilot for further assistance. Please respond there if you need more help.
Thank you so much.
BEWARE! DO NOT USE! Tech issues…
UPDATE - STILL NO RESOLUTION - DAY 4 OF WAITING...
I NEED THIS CARD TO BUY FOOD FOR MY FAMILY AND MY FRIDGE IS EMPTY.
I AM VERY SERIOUS. THIS COMPANY HAS TECHNICAL ISSUES RIGHT NOW. IF YOU PURCHASE AN E-GIFT CARD YOU WILL NOT BE ABLE TO ACCESS IT. They continue to sell ecards knowing they don’t work. This goes against Canadian laws and should be investigated.
There are currently Technical issues preventing users from revealing their card details. But they are not being transparent about it. Instead they are allowing people to still make purchases knowing full well they can’t fully provide that service, seeing as customer can’t use the card without the bar code! They are quoting 3 days to fix - it is past that now - day 4. No gift card. No warning on their website!!! This is a serious offense that goes against the Canadian laws pertaining to gift card issuers. I am appalled. People who use this service are often people in financial distress. This is 100% preying on those people. I bought a grocery gift card and had to return my groceries at the checkout because my gift card didn’t work. I was mortified. Yet they continue to sell e-gift cards knowing they don’t work. THEY ARE STEALING FROM THE POOR!
7 November 2026
Unprompted review
If I could give this negative stars
If I could give this negative stars, I would.
Prezzee issues gift cards that take you to an invalid link. I bought a $400 gift card. What more of a scam could this be?
I opened a support ticket, and they admitted there was a bug on their end. Then they went completely silent. This is insane!
Now, seeing the comments here, I regret ever buying anything on this site.
How can AI chats say this is legitimate? Be careful!
Seriously, how can we sue these online vendors and hold them accountable? Can they just steal people's money and get away with it?
(they keep the broken gift cards listed to trap more people, and they reply here is just another scam they won't do anything)
3 November 2026
Unprompted review
Reply from Prezzee CA
Hi Sam,
Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how frustrating this must be.
We'd like to investigate your case further and help resolve this as quickly as possible. We have sent you an information request via Trustpilot. When you have a moment, please reply with the requested details so we can locate your account and review the issue.
Once we receive the information, our team will investigate and provide an update as soon as possible.
Thank you for your patience, and we look forward to assisting you.
The service was great
The service was great! I had an issue accessing cards in my wallet and the customer service was quick and i was kept up to date with the resolution through email. Jessa was very informative and addressed the issue very professionally and timely.
11 October 2026
Unprompted review
Reply from Prezzee CA
Hi, Theresa! Thank you for your wonderful feedback! We're delighted to hear that Jessa was able to resolve the issue with your wallet cards promptly and keep you informed throughout the process. We'll be sure to share your kind words with her. We truly appreciate your support and thank you for choosing Prezzee!
My $75 Bunnings card disappeared from…
My $75 Bunnings card disappeared from my wallet!!!
27 September 2026
Unprompted review
Reply from Prezzee CA
Hi Wayne
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry (ticket number: 3736120) for further assistance.
Thanks for helping us improve.
After dealing with the help desk via…
After dealing with the help desk via email and no resolution and then an agent dropping me on live chat, Jessa logged on and solved my problem immediately. She was extremely helpful
3 September 2026
Unprompted review
Reply from Prezzee CA
Hi Sarah,
Thank you so much for the compliment about Jessa!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Aldione is very helpful finding my…
Aldione is very helpful finding my order!
16 August 2026
Unprompted review
Reply from Prezzee CA
Thank you, May! 😊 We're so pleased to hear that Aldione was able to help you locate your order efficiently. We will be sure to pass on your kind words to him. We look forward to serving you again soon. Team Prezzee! 🎁
The agents are incredibly understanding…
The agents are incredibly understanding and help us resolve all our issues. I'm really glad I dealt with them; I highly recommend them—five stars. AND THANK YOU TO REY Mondragon
13 August 2026
Unprompted review
Reply from Prezzee CA
Hi Arthur, thank you so much for the five-star recommendation! It means a lot to us to know that our team made such a positive impression. A big shoutout to Rey, he’ll be thrilled to see your kind words. We truly appreciate your support and are always here whenever you need us. Team Prezzee! 🎁
I had a slight technical issue
I had a slight technical issue. It was more on the my user end John was great to walk me right through what to do as soon as I sent him a screenshot, he was able to determine what I had done incorrectly.
12 August 2026
Unprompted review
Reply from Prezzee CA
Hi Melissa,
Thank you so much for the compliment about John!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee CA
Hi Queen, thank you for the lovely shoutout! We'll make sure Max knows his efforts were appreciated. He'll be stoked to hear it! 😊
Jessie was great!
16 July 2026
Unprompted review
Reply from Prezzee CA
Hi Mary,
Thank you for your wonderful feedback!
We're delighted to hear that Jessie provided you with great service. We'll be sure to pass your kind words on to her, recognition like this means a lot and helps us celebrate the team members who go above and beyond for our customers.
Thank you again for taking the time to share your experience with us. We truly appreciate your support.
My phone call with Max today was…
My phone call with Max today was exceptional. He went above and beyond my expectations. He was kind caring patient and understanding. Thank you Max
11 July 2026
Unprompted review
Reply from Prezzee CA
Hi Amanda, thank you so much for your amazing 5-star rating and thoughtful feedback! We’re delighted to hear Max provided such exceptional support and went above and beyond for you. We truly appreciate your kind words and will be sure to share them with him.
John Rey was great
John Rey was great! He was very prompt and got back to me right away!
24 June 2026
Unprompted review
Reply from Prezzee CA
Hi Anne,
Thank you so much for the compliment about John!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Customer service was fast and showed…
Customer service was fast and showed patience with my questions.
18 June 2026
Unprompted review
Reply from Prezzee CA
Thank you for your amazing feedback! We're glad to hear that our customer service team provided prompt assistance and demonstrated patience with your questions. If you need more help, feel free to reach out!
Really super service from John (CA…
Really super service from John (CA region) today. I had saved down my cards in a different account and he helped me sort it out, super quick and helpful. Thanks!
15 June 2026
Unprompted review
Reply from Prezzee CA
Hi Hayley, thank you for your amazing feedback! We're delighted to hear that John provided super service in resolving your account issue quickly. If you need any more assistance, feel free to reach out. Thanks again!
Reply from Prezzee CA
Hi Veronica, thank you for your amazing feedback! We're delighted to hear that Angel provided exceptional service. We'll make sure to pass along your kind words to them. If you need more assistance, feel free to reach out!
Anthony helped me solve my issue
Anthony helped me solve my issue. I gained access to my account after only a few minutes on the chat with Anthony.
4 June 2026
Unprompted review
Reply from Prezzee CA
Hi Fernanda,
Thank you for your kind feedback! We're delighted to hear that Anthony was able to assist you quickly and help you regain access to your account. We'll be sure to pass along your compliments to him. If you need anything else, we're always here to help!
Thank you Kenjie!
Kenjie provided the most efficient customer service I’ve ever had while handling my issue and being kind while doing so, definitely impressed!
29 May 2026
Unprompted review
Reply from Prezzee CA
Hi, Meagan! Thank you so much for your kind words! We're thrilled to hear that Kenjie provided you with such efficient and kind service. Your recognition of his efforts is greatly appreciated and will surely motivate our entire team. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
I was help by John
I was help by John, he was able to fix my gift card problem ;)
17 May 2026
Unprompted review
Reply from Prezzee CA
Hi there,
Thank you for your lovely feedback!
We’re glad to hear that John was able to help resolve your gift card issue. We’ll be sure to pass your kind words along to him.
Great Customer service
Alfred was able to solve my issue in a timely and professional manner. He knew what he was doing.
17 May 2026
Unprompted review
Reply from Prezzee CA
Hi Carly, thank you for sharing your experience! We’re pleased to hear that Alfred resolved your issue promptly and professionally. His expertise truly shines through. If you need any further assistance, don’t hesitate to reach out. We’re here to help!
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