After accidentally submitted the wrong gift card purchase, their customer service were committed to help me and researched and got me to the point where I was able to switch both of my gift cards to s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service! I needed help resolving an issue with a gift card, and Jin was incredibly helpful. He responded straight away, explained everything clearly, and made sure the issue was co... See more
Company replied
I purchased a Walmart gift card for my daughter to buy groceries and accidentally send it to the wrong email address. So I called preeze and spoke to Ziad.. without hesitation he was quick, efficient... See more
Company replied
I just related my experience with the process of obtaining the gift card. Joy then asked several questions that very quickly resolved my issue. I am not certain if Joy is a living being, but I have... See more
Company replied
Company details
Written by the company
Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand. Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly via email or SMS. With instant or scheduled delivery, you can buy and send retailer Gift Cards from Target, DoorDash, Macy's, Uber Eats, Adidas, Uber, DSW, Marshalls, Barnes & Noble, Ulta and many more. Prezzee also offers the Prezzee Smart eGift Card, a universal card that means your Giftee gets to choose how they spend it!
Contact info
1411 Broadway, 10018, New York, United States
- help@prezzee.com
- prezzee.com
4.8
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service
Great service - rep was able to solve my issue quickly
November 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great job!!
November 9, 2026
Unprompted review
Reply from Prezzee US
Hi Sergio,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience. Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Yes you were of great help.Thank you…
Yes you were of great help.Thank you very much.
November 8, 2026
Unprompted review
Reply from Prezzee US
Hi Sharon,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Bad Customer Support
I have swapped card worth of more than $500 to target and when i went to use at target it says company emailed them to deactivate the card.
When i reached prezzee, customer care if of no help from more than 3 weeks. They just update that case is open and when update will be there, we will reach out.
Such a frustrating experience with this company. I am not sure, if they are doing this fraud with other too.
It's hard earned rewards and these guys just are just playing with that.
I would never recommend to collaborate with this company who have no responsibility of taking care the funds of customers.
October 23, 2026
Unprompted review
Reply from Prezzee US
Hi Abhishek,
Thank you for your feedback.
I completely understand your frustration and how stressful it is to have a high-value card deactivated at checkout, especially when you earned it through your hard work. I would feel exactly the same way if I were in your position, and I am very sorry for the anxiety and lack of clear answers over the last three weeks.
Please be advised that we are still actively investigating this matter internally. We are working hard to find a resolution for you, and we will provide you with a direct update under your active ticket number 3776603 as soon as a solution is confirmed. We truly appreciate your continued patience while our support team handles this escalation.
Reply from Prezzee US
Hi there,
Thank you for your wonderful feedback.
We're delighted to hear that Joy was able to provide such great support and make a positive impact on your experience. We'll be sure to pass along your kind words and recognition to her.
Thank you for taking the time to share your feedback and for choosing Prezzee. We truly appreciate your support!
Reply from Prezzee US
Hi Mark,
Thank you for your wonderful review!
We're delighted to hear that Joy was able to assist you and make your experience a positive one. It's especially rewarding to know that she was professional, helpful, and a true joy to work with.
We'll be sure to pass your kind feedback on to Joy and the wider team. Thank you for taking the time to share your experience and for choosing Prezzee.
She fixed my problem with no issues
She fixed my problem with no issues. and very quickly. She was also very professional and kind.
November 5, 2026
Unprompted review
Reply from Prezzee US
Hi Brenda,
Thank you for your wonderful feedback.
We're delighted to hear that your issue was resolved quickly and that you found our team member professional, kind, and helpful throughout the process. Providing prompt support and excellent customer service is something we take great pride in.
We'll be sure to share your feedback with the team. Thank you for choosing Prezzee and for taking the time to share your experience!
Prezzee has outstanding customer support
Prezzee's gift card service is a 5 star rating!
November 5, 2026
Unprompted review
Reply from Prezzee US
Hi Alma,
Thank you for your wonderful feedback and 5-star rating!
We're thrilled to hear that you consider Prezzee's gift card service a 5-star experience. Your kind words mean a lot to our team and motivate us to continue delivering convenient and enjoyable gifting experiences.
Thank you for choosing Prezzee. We truly appreciate your support and look forward to helping you with your gifting needs again in the future.
Joy was patience
Joy was patience, professional and quickly assisted me.
November 4, 2026
Unprompted review
Reply from Prezzee US
Hi Robyn,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Reply from Prezzee US
Hi Deidre,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Terrible customer service
Terrible customer service. No way to call , no way to fix a mistake, they expect if you make a mistake it's a 💯 percent complete loss. The chat bots kept me in the phone for two hours like a circus. First I had , 5 ppl in front of me in que the 1 then back to 5. Any kind of help through chat is a complete scam. They keep you hanging on as long as they can just do you'll go away. Total scam artist. I'll be er buy anything from there again and I advise everyone reading this tj but elsewhere.
November 1, 2026
Unprompted review
Reply from Prezzee US
Hi there,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry (3796973) for further assistance.
Thanks for helping us improve.
After accidentally submitted the wrong…
After accidentally submitted the wrong gift card purchase, their customer service were committed to help me and researched and got me to the point where I was able to switch both of my gift cards to something I could actually use. I can’t thank them enough.
October 9, 2026
Unprompted review
Reply from Prezzee US
Hi Emily,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Joy was easy to use and since she…
Joy was easy to use and since she couldn't help me with my issue she transfered me to a live agent
November 2, 2026
Unprompted review
Reply from Prezzee US
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Absolute worst experience with this…
Absolute worst experience with this company.
Everything is great until you try to return something. I purchased a Bed Bath and Beyond gift card and bought a bathroom rug online. The image online did not match what I received. The image online looked like a nice, plush rug and what I received looked like a cheap Temu knockoff that was thin, and threadbare.
It took an act of God and a Better Business Bureau report for Bed Bath and Beyond to process the refund, and I reached out to Prezzee because I am still paying on the gift card through Afterpay. I let them know that I wanted this gift card refunded because I would not be shopping at Bed Bath and Beyond ever again, and now Prezzee has me stuck in an infinite loop of unanswered emails. It shouldn't be this difficult to return something. Especially when what you get is not what was advertised.
I've purchased many gift cards through Prezzee and this has been the worst experience.
Prezzee has responded by saying they have contacted me via email and I can confirm they have: however, I responded to their email ages ago and they have not responded back. That is why I made this review. I have made several attempts to follow up on their first email and it's been nothing but crickets.
Prezzee also stated in their first email that they would refund my gift card as long as I could provide proof that I didn't want the refund because I changed my mind about the gift card. When I responded to that email, I provided screenshots of the email chain to Bed Bath and Beyond that showed I contacted them about the poor quality of the item I received and that they finally responded that they had refunded back to the original payment method which was the gift card.
I am more than willing to provide screenshots of that email from Prezzee if Trustpilot has a,way to submit them
October 15, 2026
Unprompted review
Reply from Prezzee US
Hi Summer,
Thank you for your time to share your feedback.
We're sorry to hear that this experience has left you disappointed. We understand how frustrating it must have been to go through an extended return process with the merchant and then feel that your concerns have not been addressed.
We have reviewed your case and can confirm that we have also contacted you via email under ticket #3764782. We encourage you to reply directly to that email if you have any further questions or updates to provide.
As the item was purchased directly from Bed Bath & Beyond using a gift card, any refund relating to that purchase is managed by the merchant in accordance with their own refund policies. Once a gift card has been redeemed to a retailer, Prezzee is unable to control, track, or alter the retailer's refund process.
Please note that Prezzee gift cards are generally non-refundable. If the merchant has processed a refund, they may choose to return the funds to the same gift card balance or another method in accordance with their policies. Prezzee is unable to refund the value back to the original payment method, including Afterpay, as per the Terms and Conditions accepted when the gift card was activated. Should funds be returned to the gift card, they would remain available for use with the same brand.
If Bed Bath & Beyond has advised that a refund has been processed, we recommend continuing to work directly with their support team and requesting confirmation of exactly where the refund was sent and in what form it was issued. This will help ensure the matter is being investigated by the appropriate party.
We appreciate your patience and thank you for bringing your concerns to our attention.
It was not bad and the person was…
It was not bad and the person was helpful and patient
October 29, 2026
Unprompted review
Reply from Prezzee US
Hi Unique,
Thank you for your feedback. We're glad to hear that the support you received was helpful and patient. We appreciate you taking the time to share your experience, and we'll be sure to pass your kind words along to the team. We look forward to assisting you again whenever you need us.
The website is good.....,
The website is good and you can find some places where you can choose to use the gift you received; the way the options are displayed could be improved to make the search easier; and consider expanding the selection possibilities.
October 28, 2026
Unprompted review
Reply from Prezzee US
Hi Rogelio,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
It took a while but we finally figured…
It took a while but we finally figured it out he was very patient after he saw I wasn't going to get up with finding out about my gift card balance thank you Sir........
October 21, 2026
Unprompted review
Reply from Prezzee US
Hello there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Excellent customer service
Excellent customer service and attention to detail on all my concerns.
September 28, 2026
Unprompted review
Reply from Prezzee US
Hello there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Mary has been a great help
Mary has been a great help! Would love to call in and talk with her only. Kind sincere and knowledgeable made my day thanks Mary
October 22, 2026
Unprompted review
Reply from Prezzee US
Hi Allen,
Thank you so much for the compliment about Mary!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee US
Hello there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
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