Bad Customer Support
I have swapped card worth of more than $500 to target and when i went to use at target it says company emailed them to deactivate the card.
When i reached prezzee, customer care if of no help from more than 3 weeks. They just update that case is open and when update will be there, we will reach out.
Such a frustrating experience with this company. I am not sure, if they are doing this fraud with other too.
It's hard earned rewards and these guys just are just playing with that.
I would never recommend to collaborate with this company who have no responsibility of taking care the funds of customers.
Reply from Prezzee US
Hi Abhishek,
Thank you for your feedback.
I completely understand your frustration and how stressful it is to have a high-value card deactivated at checkout, especially when you earned it through your hard work. I would feel exactly the same way if I were in your position, and I am very sorry for the anxiety and lack of clear answers over the last three weeks.
Please be advised that we are still actively investigating this matter internally. We are working hard to find a resolution for you, and we will provide you with a direct update under your active ticket number 3776603 as soon as a solution is confirmed. We truly appreciate your continued patience while our support team handles this escalation.